Disney DVD Technical Support Report a Problem
If you haven't found a solution in our FAQs section, please fill out and submit the following form to report a technical problem with a Disney Disc.

If you have a DVD-ROM problem, please visit our FAQs page.

Contact Information
Full Name (required):


E-mail Address (required):

Your e-mail address and/or phone number will only be used to communicate with you about the problem you're reporting and will not be used for any other purpose.

Country (required):%%COUNTRY-Err%%

Specific Problem
Enter title of the movie you are trying to play (required):

On the front of the Disc there is a letter/number along the edge of the disc, usually following the text that reads "Made in the U.S.A. Disney Enterprises, Inc." (see graphic example). Please enter this letter/number here (required):

Reference Number Example and Location

Select the area of the Disc with which you are experiencing problems
     Audio      Feature      Menus/Navigation      Game
     Video      Won't Play      Bonus Features      Other

Please describe the problem you are experiencing. Please include information as to when problem(s) occur(s) in the movie such as the chapter(s), time(s), or scene(s) in which you experience the problem(s) (required):

On the silver or gold side of the Disc, where the clear portion meets the cloudy portion, there are four sets of letter/numbers above a bar code. (On the other side they will be beneath the bar code. The letter/numbers are the same) The DLT # can begin with an "X" or a three number code such as "MAT" (see graphic example). The third set begins with the letter "X" or "MAT" (see graphic example). Please enter this set of letters/numbers here (required):

Disc Player Information
Disc Player Make
(e.g., Sony, Panasonic, etc.)
Disc Player Model
(e.g., DVD-RV65, etc.)

Television Make
(e.g., Toshiba, Zenith, etc.)
Television Model
(e.g., B25A02Z, etc.)

Do you have a stereo receiver or other electronic equipment connected between
your DVD player and TV?
Yes No

If you are experiencing problems playing your Disc in your computer, please click here.

DVD Region 1 Example
Please select the region of your Disc. Look for a numerical symbol surrounded by a globe on the back of your DVD package (see example).

If you are having technical problems with language settings, please select the language.

Do you own a widescreen TV?
Yes No

Do you own a high-definition TV?
Yes No